Granted, some independent shops scoop up genuine Apple parts by scrapping old iPhones for the parts that still work, but sometimes they’ll still just order non-Apple parts from various Chinese manufacturers. This has since been fixed, but it proves the volatility of third-party components. And don’t forget about all those iPhone users who got their screens replaced by an independent shop, only to receive the infamous Error 53 later on. But as mentioned above, these places don’t have access to genuine Apple replacement parts, which means any parts that are replaced on your iPhone might not be as good as the real thing, with the battery being the biggest concern. Independent shops aren’t necessarily worse by any means, as far as the quality of service is concerned (of course, that can vary). RELATED: You Can Speed Up Your Slow iPhone by Replacing the Battery With an Apple Authorized shop most likely located in your area anyway, is there a compelling reason to go to an unauthorized, independent shop instead of an Authorized Service Provider? Or should you just stay away from independent shops entirely? What About Unauthorized Independent Shops? However, depending on the Authorized Service Provider, they might not have the necessary tools to service products as quickly as Apple can, and many repairs end up getting sent off to Apple anyway instead of being done in-house, with battery and screen replacements being the big exceptions. Instead, you can just go to your local Authorized Service Providers and possibly score a same-day repair, depending on the issue.
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This means that if you need to get your iPhone or Mac looked at, you don’t necessarily have to ship it off to Apple and be without it for an extended amount of time.
The biggest benefit of Apple Authorized locations, though, is that you likely have one in your area, whereas the nearest Apple Store could be a few hours away. offers tons of replacement parts (and tools) that are as genuine as it can get. However, iFixit offers iPhone replacement parts that are from the same Chinese suppliers that Apple uses, and their guides are about as good as it gets without it being Apple-official. Every Authorized Service Provider, though, is required to have at least one Apple Certified Mac Technician on staff no matter what.Īpple Authorized stores also have access to Apple resources, including genuine replacement parts, as well as product schematics and documents to help with repairs-no one else has access to this information, so this alone is quite valuable for Authorized Service Providers.
However, according to one Apple-certified technician that we spoke to, the consistency of the training and certifications varies from store to store, as sales representatives in particular aren’t necessarily required to obtain Apple certifications, but are at least encouraged to do so.
This ranges from minor things like location of the store and its business hours, all the way to very specific requirements like how the store is set up inside and even how organized the back room is.įurthermore, employees at Apple Authorized locations receive the same training and certifications that regular Apple Store employees do.
In a nutshell, Apple Authorized stores must meet certain requirements that Apple sets, similar to how they set requirements for third-party accessory makers.
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